Pay Your Local Utility Bill

Payment Options

Residential and commercial local sewer and refuse customers have four options for paying their local utility bill.

Online Payments

You may pay your bill online 24 hours a day, 7 days a week by registering your account (PDF) with the Payment Service Network, Inc. (PSN)

Paying at City Hall

You may pay your bill at the Cleveland Heights Utility Department during office hours. The main office is located on the lower level of City Hall.

If you prefer, you may pay after hours by dropping your payment in the night depository box located in the front of City Hall.

Cleveland Heights Utility Department
40 Severance Circle
Cleveland Heights, OH 44118

Hours
Monday - Friday
8:30 a.m. - 5 p.m.

Pay by Phone

• Call our automated payment line at 877-885-7968 and follow the instructions provided
• Speak to a customer service representative by dialing 866-917-7368 and selecting Option 1
• Phone payments are available using an eCheck, Visa, or Mastercard

PSN Payment App

You can also pay by mobile app. Through these you can:

• You must first register online with PSN to use the app
• Download the app from Google Play™ or the App Store©
• Make or schedule a payment
• View payment history

Pay by Mail

• Send your payment in the return envelope included with your bill or mail your bill stub and payment to our Post Office Box address.
• Remember to write your account number on your check or money order, and never send cash.

Cleveland Heights Utility Department
P.O. Box 630291
Cincinnati, OH 45263-0291