Pay Your Local Utility Bill

Important Message

Cleveland Heights Utility Department have launched a new customer portal powered by Muni-Link and Invoice Cloud for customers to review and pay their bills 24/7. You may visit our payment portal to register and explore your new payment options and features starting in August, once you receive your 2nd Quarter bill. 

If you would like to make a payment online before receiving your first bill, scan the QR Code below to use our guest checkout services.

Please note the account number format has now changed, for example the original format was 1111111 01 and the New Format is now 1111111-1.

Utility QR Code

Please note:  As part of this change, customers enrolled in recurring payments using a bank account or credit card, or enrolled in e-billing, will need to re-register for auto-pay and e-billing within our new portal. 

With our new platform, the following payment options are available:

  • View your bill or make a payment from anywhere you have internet access
  • Set it and forget it with AutoPay: enroll to save time and avoid missed payments; your balance will be paid on the due date
  • Enroll in Pay by Text to get text notifications about your bill and pay your bill by text 
  • Schedule your payment for a specific future date (before the due date) 
  • Pay 24/7 over the phone with our automated Pay by Phone feature at 844-450-1654
  • Visa/Master Card, E-Check, PayPal, and Google Pay payments are accepted

You may also pay your utility bill by the following options:

Paying at City Hall

You may pay your bill at the Cleveland Heights Utility Department during office hours. The main office is located on the lower level of City Hall.

If you prefer, you may pay after hours by dropping your payment in the night depository box located in the front of City Hall.

Cleveland Heights Utility Department
 40 Severance Circle
 Cleveland Heights, OH 44118

 Monday - Friday
 8:30 a.m. - 5 p.m.

Pay by Phone

  • Call our automated payment line at 216-291-5995 and follow the instructions provided
  • Phone payments are available using an eCheck, Visa, or Mastercard

Pay by Mail

  • Send your payment in the return envelope included with your bill or mail your bill stub and payment to our Post Office Box address.
  • Remember to write your account number on your check or money order, and never send cash.

Cleveland Heights Utility Department
 P.O. Box 630291
 Cincinnati, OH 45263-0291