When are loose leaves collected?

Loose leaves that are raked or blown to the tree lawn will be collected in April and November (weather permitting). 

From May through October leaves must be placed in paper Kraft bags and placed on the tree lawn for pick-up on your regular refuse /recycling collection day.

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1. I put my leaves in big plastic bags, which were not collected. Why?
2. I removed large bushes in my yard. Will the City collect them?
3. When are loose leaves collected?
4. Where can I purchase paper Kraft bags?