Is the transition charge a flat fee?

No. The transition charge is based on water usage and will terminate after the 5 year transition period. The transition charge covers the cost of converting to Cleveland Water.

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1. If I have an emergency, who do I contact?
2. If I have questions about water quality, who do I contact?
3. Who should I call if a water main breaks?
4. Who should I call if my sewer backs up in my basement?
5. How am I billed?
6. I am an owner, but I have the bill sent to my tenant each month. Will Cleveland Water mail the bill to my tenant?
7. I am experiencing a hardship. Does Cleveland Water offer any discount plans?
8. Is the transition charge a flat fee?
9. Can I pay my Cleveland Water bill at Cleveland Heights City Hall?