Why am I billed for water and sewerage from Cleveland Heights, Cleveland Water and Northeast Ohio Regional Sewer District (NEORSD)?

All Cleveland Heights residents are required to pay for water, sewer, and local sewer charges.

Water service charges are only billed by the Cleveland Water Department. Sewer service charges are only billed by NEORSD. Local Sewer (maintenance and repairs) service charges are only billed by Cleveland Heights Utilities Department.

NEORSD bill consist of water that exits your house through pipes that must be chemically treated at the sewer plant before it is returned to the lake.

Cleveland Heights Utility bill consist of all maintenance and repairs of the sewer mains in Cleveland Heights only. The catch basins and manhole covers are also maintained by the city. Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

Show All Answers

1. What are the business hours for the Cleveland Heights Utility office?
2. Why am I billed for water and sewerage from Cleveland Heights, Cleveland Water and Northeast Ohio Regional Sewer District (NEORSD)?
3. Why am I billed a landfill fee, what is the cost and can I be exempted from services?
4. What is the local sewer rate and how is it calculated?
5. How often is the Cleveland Heights Utility bill?
6. Are there any discount programs for local sewer and landfill charges?
7. My water bill is much higher this month than last. Why?
8. How can I pay my utility bill?
9. Can I pay for my water, sewer and utility bill together?
10. What is the arrearage amount on my bill?
11. Does the Cleveland Heights Utilities Department offer any payment plans?
12. I never received my Cleveland Heights Utility bill. Why?
13. If my sewer backs up into the basement, whom do I contact?
14. How can I find out if I am eligible for a discount on my local sewer charge for lawn sprinkling?
15. If I fill my swimming pool, will I be billed for Local Sewer?
16. How can a tenant assume responsibility for the Cleveland Heights Utility Bill for Local Sewer and Landfill charges?
17. There is water coming up into the street. Who should I contact?
18. I have a problem with low water pressure. Whom do I call?
19. There is a damaged manhole cover or catch basin on my street. Whom do I contact?
20. What should I do if I lose or need a copy of my utility bill?
21. To correct a misspelled name or correct a mailing address on my Cleveland Heights Utility bill, what number should I call?
22. How can I find out my waste and recycle collection schedule or day?
23. My utility bill is extremely high, and the current bill consumption is not calculating to the actual bill amount. Why?
24. I am selling or purchasing a property in Cleveland Heights, how can I have my name added on or removed from the utility bill?
25. I would like to request a water and/or sewer status, due to trying to sell property.
26. My electrical power is out. Can anything be done?