When will people be notified?

Notification has begun through media outreach and our website. A dedicated email line has been established parkingticketrefund@clvhts.com and the City will be mailing a postcard with instructions in the coming days to those affected.

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1. What tickets are eligible for a refund?
2. How exactly did this discrepancy happen?
3. How did this go undetected for so long?
4. When will people be notified?
5. When do you expect to issue the refunds?