Frequently Asked Questions

In removing the snow and ice, the City responds first to all of the main roads, hills and areas near schools. Once these areas are in passable condition, crews clear the residential side streets.

If you spot a pothole on a city street, please call 216-691-7300 during normal working hours of 7:00 a.m. to 3:30 p.m. You can also submit pothole requests 24 hours a day through the Access Cleveland Heights App.

Although crews routinely check all areas of the city, they are unable to cover all areas daily and your help is appreciated.

Questions regarding street resurfacing can be made to the Public Works Office at 216-691-7300.  

If the overall condition of your street is bad, contact Public Works at 216-691-7300 to check if it is on an upcoming resurfacing list. The list is usually projected over the next three years and is updated annually.

According to Cleveland Heights Ordinance 521.04, property owners are responsible for keeping the sidewalks clear of debris as well as snow.

Unfortunately, it cannot be helped. The snow must be removed from the traveled portion of the road. 

When the city receives a heavy snowfall, if possible, do not shovel your driveway until after the plow has gone by.

The plows are designed to ride on “shoes” that raise the blade approximately one inch from the roadway surface. This is done to prevent damage to both the vehicle and the infrastructure from raised manholes, catch basins or water valves. 

Once salt is applied, the interaction of the salt and vehicle traffic is required to melt the remaining snow cover. Streets with low traffic volumes will therefore remain snow covered longer.

The City of Cleveland Heights employs sensible salting techniques which include sodium chloride deicing agents (road salt) being applied on main streets; while secondary side streets receiving applications of road salt ONLY at stop signs, intersections, hills, and within school zones.