Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Cleveland Water FAQ's

9

  • Cleveland Water has emergency teams on call 24 hours a day, 7 days a week and can be reached at 216-664-3060.

    Cleveland Water FAQ's

  • Visit Cleveland Water’s website at Cleveland Water Department's website to view the Water Quality Report, or call the Water Quality line at 216-664-2639.

    Cleveland Water FAQ's

  • Call the Cleveland Water Emergency Dispatch Center at 216-664-3060 to report:

    • Broken Water Mains
    • Missing Manholes Covers
    • Other Water-Related Emergencies
    • Poor Water Pressure
    Cleveland Water FAQ's

  • City of Cleveland Heights Utilities Division Public Works at 216-291-5995.

    Cleveland Water FAQ's

  • The Cleveland Water Division is the water service provider for the City of Cleveland Heights and the Billing Agent for the Northeast Ohio Regional Sewer District (NEORSD) for wastewater treatment. Customers are billed monthly. Cleveland Water/NEORSD bills can be paid as follows:

    • Cleveland Division of Water – 1201 Lakeside Ave., Cleveland, Ohio
    • Cleveland Division of Water website – www.clevelandwater.com
    • Phone payment at 216-446-6834

    The City of Cleveland Heights bills for landfill and local sewer charges. Local sewer charges cover repairs and maintenance of the local sewer system. Charges are billed quarterly and can be paid as follows:

    • Cleveland Heights City Hall – 40 Severance Circle, Cleveland Heights, Oh
    • Cleveland Heights website – www.clevelandheights.com
    • PSN automated phone payment at 1-877-885-7968
    Cleveland Water FAQ's

  • Cleveland Water does have a process to mail bills to tenants. Please go to Cleveland Water Department's website to learn more.

    Cleveland Water FAQ's

  • Cleveland Water has a number of programs available that may help. Please go to the Cleveland Water Department website to learn more, or contact Customer Service at 216-664-3130.

    Cleveland Water FAQ's

  • No. The transition charge is based on water usage and will terminate after the 5 year transition period. The transition charge covers the cost of converting to Cleveland Water.

    Cleveland Water FAQ's

  • No. You will not be able to pay your Cleveland water bill at Cleveland Heights City Hall. Visit Cleveland Water Department's website to find out convenient ways to pay your bill.

    Cleveland Water FAQ's
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