Frequently Asked Questions

Please contact NOPEC at 1-855-667-3201 or  www.nopec.org/enrollment.

Located at City Hall Lower Level, 40 Severance Circle, Cleveland Heights, OH 44118. The business hours are Monday through Friday from 8:30 a.m. to 5:00 p.m.

Note: City Hall will be closed in observation of all major holidays, which includes Juneteenth and Veteran’s Day.

All Cleveland Heights residents are required to pay for water, sewer, and local sewer charges.

Water service charges are only billed by the Cleveland Water Department. Sewer service charges are only billed by NEORSD. Local Sewer (maintenance and repairs) service charges are only billed by Cleveland Heights Utilities Department.

NEORSD bill consist of water that exits your house through pipes that must be chemically treated at the sewer plant before it is returned to the lake.

Cleveland Heights Utility bill consist of all maintenance and repairs of the sewer mains in Cleveland Heights only. The catch basins and manhole covers are also maintained by the city. Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

This per-unit fee helps us address the high costs of rubbish disposal. The cost is $17.60 per month per unit, and $9.10 per month per unit if part of the Homestead Exemption. This fee can only be exempted for commercial properties that has their own private hauler company.

Note: If a commercial property has their own private hauler and want to be exempt from services and charges, that request along with documented proof (i.e. service agreement) must be submitted to our office via email utilitydept@clevelandheights.gov or mail:

Cleveland Heights Utilities Department
40 Severance Circle
Cleveland Heights, OH 44118

The local sewer rate is $4.345 per 100 cubic feet, which is based and calculated on water consumption used. 

If part of the Homestead Exemption or Affordability Program, the rate is $2.607 per 100 cubic feet.

This bill is generated quarterly. Bills are normally mailed out at the very end of January, April, July, and October.

Yes. The Cleveland Heights Utilities Department offers the Homestead Exemption to seniors 65 years or older or permanently disabled owner-occupied homeowners with an annual income of $39,500 or less, and the Affordability Assistance Program to owner-occupied homeowners that household income is at or below 200% of the poverty level.

Must be qualified and approved by Cleveland Water or Northeast Ohio Regional Sewer District in order to apply with the Cleveland Heights Utilities Department.

You may apply online by visiting:

https://www.clevelandheights.gov/Homestead-Sewer-Rate-Application for the Homestead Sewer Rate Application
https://www.clevelandheights.gov/Sewer-Affordability-Application for the Sewer Affordability Application

For more information, contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 5) or email utilitydept@clevelandheights.gov.

You may have a water leak. Contact Cleveland Water Department at 216-664-3130 or websiteinquiries@clevelandwater.com for further investigation.

You may pay your utility bill through the following options by:

• Telephone at 216.291.5995 (Option 1)
• Mail stub along with Check / Money Order to the Cleveland Heights Utilities Department, 40 Severance Circle, Cleveland Heights, OH 44118
• Place stub along with Check / Money Order in City Hall Drop Box (in front of City Hall)
• Visiting online at www.clevelandheights.gov/Pay-Your-Local-Utliity-Bill

No. Your water and sewer bill must be paid to the Cleveland Water Department. You may visit www.clevelandwater.com or call 216-664-3130 to learn payment options.

Cleveland Heights Utility bill can only be paid to Cleveland Heights. To pay your Cleveland Heights Utility bill please visit https://www.clevelandheights.gov/565/Pay-Your-Local-Utility-Bill.

The CID Number is your account unique identification number for online registration purposes.

The Previous Balance is the amount billed the previous quarter. The Balance Prior to New Charges is the balance that is currently past due.

No. The Utilities Department does not offer payment plans.

You may not receive your bill due to one of the following reasons:

• You may have registered your account with our online customer portal and opted out of paper bills. Please visit our payment portal to review account.
• The mailing address on file is not current. Contact our office to have the mailing address updated at 216-291-5995 (Option 3) or utilitydept@clevelandheights.gov.

You can contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 2) or sewer@clevelandheights.gov. There is a $100 sewer cleaning fee assessed for services during regular business hours from 7:30 a.m. to 2 p.m.

If you are part of the Homestead Exemption, the fee will be reduced to $50.

Note: We can only clean the sewer if there is a clean-out on the floor in your basement, or a test tee in your lawn.

Call Northeast Ohio Regional Sewer District (NEORSD) at 216-881-8247 or go online at www.neorsd.org to apply electronically. 

Cleveland Heights does not offer the summer sprinkling program.

Yes. Sewer charges are based upon water consumption.

Cleveland Heights Utilities Department no longer bill tenants. All bills and charges are solely the responsibility of the property owner.

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

Please contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 2) or sewer@clevelandheights.gov.

Contact the Cleveland Heights Utilities Department at 216.291.5995 (Option 3) or utilitydept@clevelandheights.gov. We recommend registering your account online at www.clevelandheights.gov/Pay-Your-Local-Utliity-Bill to review, print, or pay your bill 24/7.

Please contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 3) during regular business hours from 8:30 a.m. through 5 p.m. or utilitydept@clevelandheights.gov.

Please visit www.clevelandheights.com/Collection-Schedule, enter and search your property address, and information about your collection day will appear.

Please contact our office at 216-291-5995 (Option 3) or utilitydept@clevelandheights.gov AFTER the property has transferred AND have been recorded with the Cuyahoga County Recorder’s Office.

Cleveland Heights Utilities Department can only provide information regarding local sewer and landfill charges. Please contact via email at utilitydept@clevelandheights.gov to submit request.

To receive information regarding water and sewer charges status, please contact Cleveland Water Department at 216-664-3130 or websiteinquiries@clevelandwater.com.

Contact the Illuminating Company to report an outage by calling 1-888-544-4877 or visiting www.firstenergycorp.com.