Frequently Asked Questions

The City does not handle move-outs. Any items that fall outside of the 4 bulk items permitted during your bulk item collection week will require a special pick up at an additional charge. Bagged trash is NOT considered a bulk item and can NOT be placed outside of the city carts. Please fill out the Bulk/Loose Brush Pick-up Request Form to request a special pickup.

If you have bulk items left on the tree lawn, it is because a bulk truck will pick up the large loads and will follow the regular refuse trucks. Bulk items are only picked-up during your designated bulk pick up week and must be placed on the curbside by Monday morning at 7am for pick up throughout the week. https://www.clevelandheights.gov/255/Large-Or-Bulk-Items

Refuse must be placed on the tree lawn before 7 a.m. on the day of your collection. If you put it out after 7 a.m. on the morning of your collection day, it might have been missed. Call 216-691-7300 or email Public Works to let them know. You can also submit Refuse and Recycling requests 24 hours a day through the Access Cleveland Heights App.

Swing sets are considered a special collection pick up. Please fill out the Bulk/Loose Brush Pick-up Request Form to request a special pickup.

The City will collect up to 3 additional bags of refuse per household after City holidays. For more information please visit https://www.clevelandheights.gov/253/Holiday-Collection-Schedule.