Mission and Vision Statement

City of Cleveland Heights


Cleveland Heights is a place driven by diversity of people and thoughts, where creativity is nurtured and valued, and inspiration is born from embracing our differences. We are a community recognized for its safe and desirable neighborhoods, thriving commercials districts, and sustainable quality of life where residents and visitors alike enjoy an array of recreational, cultural, and social amenities.


Our mission is to protect all things that matter most to our residents and visitors. To ensure a safe and desirable community through the delivery of excellent services in a responsive, open, sustainable, and fiscally responsible manner by caring and competent professionals.

Organizational Values

Honesty & Integrity

Cleveland Heights employees consistently demonstrate ethical behavior and are faithful stewards of the public trust.

Service Minded

Cleveland Heights employees are empathetic, proactive, and responsible to our residents, businesses and visitors. 


Cleveland Heights employees are high-performing, well trained professionals committed to continuous improvement.


Cleveland Heights employees openly share information throughout the organization and are proactive in encouraging two-way communication with the community.


Cleveland Heights employees embrace technology and creative thinking, and identify appropriate best practices to implement within the organization.


Cleveland Heights employees collaborate and share resources throughout the organization and take collective responsibility for meeting the needs of the community.

Critical Success Factors

Those things that must go well in order to achieve the City’s vision

  • Committed to safety for both residents and visitors
  • Economic Development and Marketing
  • Community Engagement and Support
  • Well Maintained Infrastructure and Assets
  • Effective and Efficient Service Delivery
  • Prudent Financial Management
  • Trained, Committed, and Professional Workforce